What We Collect and Why We Collect It
When you open an account with us, we collect the information you provide directly — your name, phone number, email address and, where required for verification, identity documents. When you add a payment method like bKash, Nagad or Rocket, we record the wallet reference needed to
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process your deposit or withdrawal request; we do not store your full mobile banking PIN or password. We also collect technical data automatically — your device type, browser, IP address and session activity — so we can keep your account secure and troubleshoot access issues. If
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you contact support about a bKash transfer or a Rocket withdrawal query, the details of that conversation are stored to help us resolve follow-up questions. We use this data to operate your account, process payments, verify identity where local law requires it, and detect suspicious activity.
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We do not sell your personal data to advertisers or unrelated third parties. Your data may be shared with payment processors who handle bKash, Nagad and Rocket transactions, and with regulatory bodies where disclosure is required under applicable law. Availability of our service depends on your
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local law and the eligible regions we can serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.