Reference

Terms and Conditions That Cover Your Account

These terms set out what you agree to when you open and use a 999game account — from how we handle your wallet transactions via bKash, Nagad, and Rocket, to what happens if there is a dispute.

Account eligibility rulesbKash, Nagad, Rocket wallet useWithdrawal and verification stepsAccount suspension conditionsDispute and resolution process
999game Terms and Conditions That Cover Your Account
HOW WE APPLY RULES

How 999game Handles Your Account Under These Terms

These terms are not just legal text — they describe how your account actually works day to day. Wallet ownership, account security, and transaction records are the three pillars of how we verify and protect every account on the platform. If something on your account does not match what these terms allow, we will contact you before taking action where possible.

Wallet Ownership Verification

Every bKash, Nagad, or Rocket number linked to your account must belong to you. We verify this during withdrawal requests to prevent misuse.

Account Security and Access

You are responsible for keeping your login credentials private. If you suspect unauthorised access, contact support immediately so we can freeze the account.

Transaction Records and Retention

We keep records of all deposits, withdrawals, and bets placed on your account. You can request a summary by contacting support through the chat or email channel.

Requesting Changes to Your Account

To update wallet details or request account closure, raise a ticket through live chat or email. Changes to registered wallet numbers require identity verification before they take effect.

TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these terms is unclear, or if you want to raise a concern about how a rule has been applied to your account, our support team can walk you through it. Queries about wallet linking — bKash, Nagad, Rocket — and account verification are handled through the same channels. Response times vary; complex account reviews may take longer than a standard chat query.

Team online

Live Chat

Open the chat widget inside your account dashboard. Ask about any specific clause, wallet rule, or account action covered in these terms.

Email Support

Send a detailed message to our support address for written record of any terms dispute or account-rule query. We reply in the order received.

Account Help Centre

Browse the help section for plain-language explanations of common terms clauses, wallet verification steps, and how account reviews work.

Questions About These Terms, Answered

Here are the questions we hear most often about how these terms apply to real account situations — from wallet rules to what happens if your account is reviewed.

These terms apply to anyone who opens or uses a 999game account. Eligibility depends on local law and whether your region is supported. Check your local rules before registering.

We can update the terms at any time. The revised version is posted here with the effective date. Continuing to use your account after the update means you accept the new version.

Deposits and withdrawals must come from a wallet — bKash, Nagad, or Rocket — registered in your own name. Third-party wallet transfers are not accepted and may result in account review.

Contact support via live chat or email with your account details and the specific transaction in question. We review disputes in the order they arrive and respond in writing.

Yes. Submit a closure request through live chat or email. Any pending withdrawal to your bKash, Nagad, or Rocket wallet will be processed before the account is closed.

We retain transaction records, login history, and bet records in line with these terms. You can request a summary of your account activity by contacting support directly.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.